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Help & Frequently Asked Questions

Is Contract pricing available?
Yes, contract pricing is available through DDP.  Please call 1-800-437-4455 to speak with one of our trained Sales Representatives to determine the most advantageous contract program for you and your business.

What are the cut-off times for same-day shipping?
Orders placed by 4:00PM EST will be shipped the same day.   Drop ship orders requiring US Postal Service Manifesting need to be placed by 2:00 PM EST for same day shipment.  Of course, DDP can accommodate  your emergency needs as they arise… just call 1-800-437-4455 and a Trained Sales Representative will help resolve your issue.

Is there a minimum order requirement?
No.  DDP fully recognizes the value of excess inventory sitting on your shelf.  Please purchase what you need when you need it.

Does DDP offer free shipping?
Yes, DDP does have free shipping.  Please call 1-800-437-4455 and discuss the details with one of our Trained Sales Representatives.

What if I can’t find a product I’m looking for?
If you have reviewed our Products pages on the website and are not able to find what you need, please call 1-800-437-4455 and a Trained Sales Representative will be happy to assist you in your search. 

Whom do I contact to request a printed catalog?
You can complete the Catalog Request Form on the website, or please simply call 1-800-437-4455 and a Trained Sales Representative will be happy to help you, and get information to you as quickly as possible.

How do I create an account?
To create an account, simply call 1-800-437-4455 and speak directly with one of our Trained Sales Representatives.

What will I have access to with a ddpmedical.com log-in?
Once your account has been established and a username and password have been created, you will have access to virtually all areas of the website as well as being able to view your own account specific information.  You will be able to track open orders, check your pricing, view your sales history, review invoices and accounts payable, view recent payment history, enter drop ship orders, and more.

Does DDP offer individual training for ddpmedical.com?
Yes.  Please call 1-800-437-4455 and speak to a Trained Sales Representative to set up a time that is convenient for you.

Help! I forgot my username and/or password.
After clicking on the Login Button on the Home Page, you will be directed to a Login Screen.   Click on the link to request that your registered username and password be emailed to you.   If you continue to have a problem, please call 1-800-437-4455 for support assistance. 

I keep trying to log-in with my username and password, but it’s not working. What is the problem?
For security reasons, if you log-in incorrectly three times or more, your account will be locked.   Should this occur, please call 1-800-437-4455 and we will be happy to reset your account and help with any issue you may be experiencing.

Can I create additional log-ins for others in my company?
Absolutely.   Once you have logged in to the website, click on the user link on either the top or bottom of the main screen.  At the bottom of the user screen, click on the Add A New User link.  Then assign a User ID and all the pertinent information for that user.  Click submit and the new User ID will be immediately established.

Whom can I contact with a Web Site question?
Please call 1-800-437-4455 and we will be glad to connect you to the appropriate person to help answer your specific question.

What is the privacy policy at DDP?
DDP has a 100% privacy policy.  All information exchanged is held in the strictest of confidence at all times.  Under no circumstances will we share any information relative to your company or your patient(s) with anyone else without your express written consent.

Can customer service answer questions about the orders I place through ddpmedical.com?

Absolutely.  Simply call 1-800-437-4455, and one of our Trained Sales representatives will be happy to assist you.

How do I place an order through ddpmedical.com?
Please review the document Placing an Order for detailed instructions on how to place orders through ddpmedical.com.

How do I track my orders through ddpmedical.com?
Please review the document Tracking Orders for detailed instructions on how to track your orders through ddpmedical.com.

How do I edit, change, or add 'Ship To' addresses when placing an order through ddpmedical.com?
Please review the document 'Ship To' Addresses for detailed instructions on how to edit, change, or add 'Ship To' addresses when placing an order through ddpmedical.com.

Where can I obtain a credit application?
You may download the Credit Application here.